Our Commitment to Well-Being
Resort Services & Amenities
Health & Safety Protocols
We encourage you to review the US Centers for Disease Control’s website for the latest information about COVID-19. The safety and well-being of our guests and service professionals is our top priority. Please take a moment to read our protocols.
FACE COVERING POLICY
We have made the following changes to our COVID-19 protocols:
- Fully vaccinated guests are no longer required to wear masks or social distance.
- Unvaccinated guests should still wear masks and practice social distancing.
- All service professionals, regardless of vaccination status, must still wear masks.
Thank you for your mutual commitment to the health of our community.
*Please note that “fully vaccinated” means it has been two weeks since a person received the second dose of Pfizer or Moderna or the single dose of Johnson & Johnson. All service professionals must provide proof of vaccination in order to not wear a mask at work.
GUESTS & SERVICE PROFESSIONALS HEALTH
The health and safety of our guests and service professionals is our primary objective.
Throughout our hotels and resorts, Salamander increased its already-rigorous cleaning protocols. Surfaces are thoroughly treated with hospital-grade disinfectants and cleanings are conducted with increased frequency.
All medical advice, including that from the CDC and WHO, states that direct, person-to-person contact is the primary way COVID-19 spreads. To help prevent the risk of transmission in this way, Salamander implemented the following protocols:
- Placed signage in its lobbies reminding non-vaccinated guests to maintain physical distancing protocols (at least six feet)
- Masks and gloves are readily available for hotel guests
- Installed additional hand-sanitizing stations at the entrances to our hotels and resorts, near the front desk, at elevator banks, and entering fitness and meeting spaces.
Non-vaccinated guests are advised to practice physical distancing by standing at least six feet away from other groups of people not traveling with them while in lines, using elevators or moving around the property. All resort outlets will comply with local or state-mandated occupancy limits
Hand sanitizer dispensers, touchless whenever possible, are placed at key guest and service professional entrances and contact areas such as driveways, reception areas, hotel lobbies, restaurant entrances, meeting and event spaces, elevator landings, pools, spa, and exercise areas. Hand sanitizer is provided in public areas and throughout the back of the house for service professionals.
Public Area Signage
Health and hygiene reminders are posted throughout the property, including physical distancing.
Signage is posted throughout the property reminding service professionals of the proper way to wear, handle and dispose of masks, use gloves (in positions deemed appropriate by medical experts), how to wash hands and sneeze, and to avoid touching their faces.
Service Professional & Guest Health Concerns
Our service professionals are given clear instructions on how to respond swiftly and report all presumed cases of COVID-19 on the property, and they will be ready to provide support to our guests. Service professionals are instructed to stay home if they do not feel well and told to contact a manager if they notice a coworker or guest with a cough, shortness of breath, or other known symptoms of COVID-19. Service professionals and guests who exhibit any of the symptoms of COVID-19 while at the property will be instructed to immediately make this information known to managers and hotel security respectively.
THE GUEST EXPERIENCE
Masks will be available for all guests entering a Salamander hotel or resort. Appropriate signage is also prominently displayed, which outlines proper mask usage, request to use hand sanitizer and current physical distancing practices for non-vaccinated guests throughout the property.
Guest Arrival via Valet, Taxi or Ride Share
- Valet parking is available
- Guests requesting bell service will be assisted and the bell cart sanitized after each guest is assisted.
Hotel Guest Elevators
- Button panels will be sanitized at regular intervals, at least once per hour.
- Signage will be posted to explain the current hygiene and sanitation procedures.
- Non-vaccinated service professionals are required to wear a mask. Non-vaccinated guests are required to wear a mask in elevators and hotel room corridors.
SERVICE PROFESSIONAL RESPONSIBILITIES
The role Salamander service professionals play is vital for an effective sanitation, health and hygiene program.
Proper hygiene and frequent handwashing with soap is vital in helping to combat the spread of the virus. All Salamander service professionals are instructed to wash their hands for 20 seconds, or use sanitizer when a sink is not available every 60 minutes and after any of the following activities: using the restroom, sneezing, touching the face, blowing the nose, cleaning, sweeping, mopping, smoking, eating, drinking, entering, going on and returning from break, and before or after starting a shift.
All service professionals have received training on COVID-19 safety and sanitation protocols with more comprehensive training for our teams with frequent guest contact, including housekeeping, food and beverage, public area departments, hotel operations and security.
Personal Protective Equipment (PPE)
Appropriate PPE is worn by non-vaccinated service professionals and in adherence to state or local regulations and guidance. Training on how to properly use and dispose of all PPE is mandatory. Every non-vaccinated service professional entering the property is provided a mask and required to wear that mask while on property.
Hand sanitizer is available at each timeclock location and service professionals are required to sanitize their hands after clocking in. Our management team provides constant communication, and proper PPE and sanitation procedures is followed and updated per the latest expert guidance.
CLEANING PRODUCTS AND PROTOCOLS
Our hotels and resorts will use cleaning products and protocols which meet CDC/EPA guidelines and are approved for use and effective against viruses, bacteria, and other airborne and bloodborne pathogens. We have worked closely with our vendors, distribution partners and suppliers to ensure an uninterrupted supply of these cleaning supplies and necessary PPE.
Public Spaces and Communal Areas
The frequency of cleaning and sanitizing is increased in all public spaces with an emphasis on frequent-contact surfaces including, but not limited to, front desk check-in counters, bell desks, elevators and elevator buttons, door handles, public bathrooms, room keys and locks, ATMs, and stair handrails, gym equipment, dining surfaces and seating areas.
Industry-leading cleaning and sanitizing protocols are used to clean guest rooms, with particular attention paid to high-touch items including television remote controls, toilet seats and handles, door and furniture handles, water faucet handles, nightstands, telephones, in-room control panels, light switches, temperature control panels, alarm clocks, luggage racks and flooring.
All bed linen and laundry are changed daily and continue to be washed at a high temperature and in accordance with CDC guidelines.
Back of the House
Frequency of cleaning and sanitization is increased in high-traffic, back-of-house areas with an emphasis on service professional dining rooms, service professional entrances, uniform rooms, service professional restrooms, loading docks, offices, kitchens, security scanning podiums, and training classrooms.
Shared tools and equipment is sanitized before, during and after each shift or anytime the equipment is transferred to a new service professional. This includes phones, radios, computers and other communication devices, payment terminals, kitchen implements, engineering tools, safety buttons, folios, cleaning equipment, keys, time clocks and all other direct contact items used throughout the resort.
Room Recovery Protocol
In the event of a presumptive case of COVID-19, the guest’s room will be removed from service and quarantined. The room will only be returned to service after undergoing an enhanced sanitization protocol.
Air Filter and HVAC Cleaning: Air filter replacement and HVAC system cleaning will be increased, and fresh air exchange maximized.
Throughout each hotel and resort, we meet or exceed state and local health authority guidelines on proper physical distancing.
Any area where guests or service professionals need to queue is clearly marked for appropriate physical distancing. This includes check-in, check-out, elevator lobbies, coffee shops, and casual dining.
MEETING & EVENTS SERVICE PROTOCOLS
Cleaning & Sanitizing Protocols
Enhanced cleaning protocols with increased frequency, focusing on high traffic and frequently touched surfaces.
All shared equipment and meeting amenities to be sanitized after each use with hospital-grade sanitizing chemicals.
All linen, including underlays, to be replaced after each use.
Polycoms, computers, and AV equipment will be wiped down and UV sanitized after each use
HVAC filters will be changed with greater frequency
Clearly marked meeting entrances and exits accompanied by one-way directional signage
• Customized floor plans and seating capacities will be created for each individual event
• Hand sanitizer dispensers will be conveniently placed near self-service beverage stations along with tissue boxes and sanitizing wipes
• Bottled water placed at each place setting is a standard meeting room setup (no pitchers of water)
• Linen (when used) will be laundered following each event or linen-less tables will be used
• Open-air venues will be offered for meeting breakouts and coffee breaks
Food and Beverage
• Banquet and catering menus have been modified to offer creative alternatives to self-service buffets, butler passed drinks and hors d’oeuvres
• Buffet service will feature action stations accompanied by single service composed dishes and pre-packaged grab and go options. Stations will have appropriate shielding in place.
• Coffee and other break items to be attended and served by a server and/or have small cocktail napkins available for self-service coffee and tea
• Condiments to be served in single-serve or sanitized individual containers
• Queuing monitored by supervisors
• All menus are single-use and disposed of following the event
Physical Distancing & PPE Protocol
• Non vaccinated Staff members are required to wear masks for every event.
• Signage reinforcing social distancing for non-vaccinated guests will be placed throughout the meeting areas
• Staggered breaks, meals and arrival departure times will be coordinated to avoid crossover.
• Seating capacities and floor plans to be reviewed on an event-by-event basis to ensure appropriate physical distancing that follows State and Local guidelines
• Enhanced conferencing technology to be made available to broadcast into adjacent meeting rooms
• Adherence to hotel policies and procedures will be required by all vendors, including temperature checks, PPE, cleanliness, and sanitization requirements.